Refund policy
Our 30-day guarantee
Every title sold on this Site is covered by a straightforward 30-day money-back guarantee. If a book isn't right for you, you can request a full refund within 30 days of your purchase date, with no reason required and no questions asked.
What's covered
The guarantee covers every title in our catalogue, at any price, purchased through this Site. If you bought more than one title in the same order, tell us in your request which title, or titles, you'd like refunded, so we can process exactly what you're asking for.
How to request a refund
Requesting a refund takes three steps:
- Go to our refund request page and email us using the link there, or write directly to contact@calmaeditions.com.
- Include your order reference, shown on your confirmation screen after checkout, and the email address you used at checkout — this is how we locate your purchase.
- We'll confirm we've received your request, and let you know once it has been reviewed.
How long it takes
We aim to review every request within a few business days. Most refunds are approved on first review, since the guarantee does not require a reason; we may occasionally write back to confirm the order reference or the title concerned before approving.
How you're refunded
Once approved, your refund is returned using the same method you used for the original purchase, for the full amount paid. You will receive a confirmation email once the refund has been issued. Depending on your bank or card issuer, it can take a few additional days for a refund to appear in your account after we issue it.
Always the full price of the title, no fees
Because delivery is a digital file with no physical stock, there is no restocking fee of any kind. A refund is always for the full price paid for a title — we do not deduct anything for the fact that the file was already downloaded.
Currency and amount refunded
Refunds are issued in the same currency you paid in — US dollars — and for the exact amount shown on your confirmation screen.
If you no longer have access to your checkout email
If you can't access the email address you used at checkout, write to us from any address and explain the situation, including as much detail as you can about the order: the approximate date, the title, and the amount paid. We may ask a short follow-up question to confirm the order is yours before approving the refund.
After 30 days
Requests made after the 30-day window are not automatically excluded — we review them individually and will do our best to help, particularly if you were prevented from requesting a refund sooner. Please still get in touch.
Before you contact your bank
If something about your order doesn't look right — a charge you don't recognise, a wrong amount, or a download that didn't work — please contact us first at contact@calmaeditions.com before raising a dispute with your bank or card issuer. Our guarantee already covers any request of this kind, and we can normally resolve it well within the time a bank dispute takes to open, investigate and close. An email to us is faster for you, and it avoids the delay and paperwork of a chargeback on both sides.
Your statutory rights
Where the law of your country gives you a separate statutory right to cancel a purchase of digital content, that right can end once delivery has started, as is standard for content delivered immediately by download. This never reduces what you're covered by here: our 30-day money-back guarantee applies regardless, and nothing in it limits any statutory right that cannot lawfully be waived.
Contact us
Refund requests are handled by email so that we can verify your order quickly; use our refund request page, our general contact page, or write to contact@calmaeditions.com. If you'd prefer to write by post, our registered address is on our imprint page.
Last updated: 15 August 2026